“Discrimination is the opposite of belonging,” says Brian Chesky the CEO of Airbnb. Chesky continues with, “Bias and discrimination have no place on Airbnb, and we have zero tolerance for them.” Well, it is about time this issue was addressed. The company has released new policies highlighting its four new changes. With these changes, the company hopes that together the community can push forward to make the Airbnb experience better for everyone.
First, starting November 1st of this year, they will ask everyone to agree to accept everyone in the Airbnb community regardless of any aspect of their lives. Second, will include a new “Open Doors” policy. If any customer feels as though they have been discriminated against, the company will find them similar accommodations, if available. And if not, find them suitable accommodations somewhere else. Third, is their Instant Book policy. This policy is self-explanatory as customers will be able to book homes immediately without being approved prior to their request, creating a more fair opportunity for everyone. Lastly, Airbnb wants to offer anti-bias training to anyone in this community, and are working with experts to do so. One of those experts is Laura Murphy, who has worked with Airbnb to review their new platforms and has written a full report which you can read online.
So far it sounds like they are taking a step in the right direction, and baby steps at that, as this will be a long ongoing process. It is going to take a lot of work on everyone’s part, both employees and customers to make these policies take hold. Cheeky has faith that with kindness, this community can make everyone belong.