Every company sells products to make their business effective. These products should not have any problem. However, there are cases when customers are not happy with the purchased products and want to return and replace them. The customer has to complete the conditions under the company’s return policy. The product is returned after completion of the return policy. Let’s see here about Farmers Home Furniture Mattress Return Policy.
Farmers home furniture is one of the fastest-growing furniture shops in around 230 locations around the world. It has its hometown in Georgia and comes in the top 100 furniture-based companies in the world.
It has many stores around the world. Any customer can visit the store if they want to buy or replace any product.
Facilities at Farmers Furniture
The farmers’ return policy is exclusively known for its good-quality mattresses. It has many packages that include dining room packages, bedroom packages, living room packages. All packages include tables, chairs, beds, and other items needed for decorating the rooms.
Mattresses and Furniture at Farmers Furniture
Farmers’ furniture has different kinds of mattresses according to different rates. These rates differ from low to high. Some types of mattresses are-
- Driskell Pillow Top Plush Queen Set
- Stapleton 2 Queen Low Profile
There are different kinds of furniture services at farmers’ groups-
It has well-polished furniture with good quality wood. Also, the wood provided is in different forms of table and chair and is in different shades.
Farmers Home Furniture Mattress Return Policy:
These are the policies and conditions that should be abided by the customers. These conditions should be followed for the proper return of items and getting a gift item in return.
What if the customer wants to return the product or mattress-
There are many conditions for returning a product to farmers’ furniture. This includes the farmer’s return policies-
- The farmers’ group asks the customers to return the product of their choice within 14 days after being purchased.
- The products returned should exclude bed, whiteware, electronic items, and furniture. There is a different support system if anyone wants to return furniture purchased from the farmer’s group.
- The farmer’s group follows the consumer’s guarantee act 1993 for any faulty or damaged item. The products that are returned should not be faulty and damaged.
After returning the products, customers will get a gift card which they can treat as cash. This means that they will not be paid. Also, they will not get the chance to exchange their product.
The gift card that they will get also has an expiry period. This means that they cannot use the provided gift card if not used within the provided time. Usually, this given time is of 2 years.
Exceptional conditions
- What if the customer brings the item after 14 days?
The mattresses will not be returned after 14 days of purchase no matter how urgent it is.
- Conditions for returning of bed, furniture, whiteware, and electronic items
These items will not be returned even if they are not damaged. However, the Farmer furniture group provides a facility for helping these customers. They provide a customer service number to the customers. This number can help the customers to get solutions for their problems.
- Conditions for faulty items-
The goods that are damaged cannot be returned. The products that are needed to be exchanged are checked by the officials of the farmer’s group. If they are found faulty, they will not be returned.
- How to return the product?
One can return the products both in online and offline mode.
Offline mode
In offline mode, one can always visit the farmer’s store and claim to exchange the products. Several procedures are needed to return these products.
Online mode
In online mode, one has to complete the following conditions under the return policy-
- The customer is always provided with a return form when the item is being purchased. The customer has to fill out that form when the item is to be returned.
- Pack the item that is to be returned. The pack should not have any other material and it should be original.
- Attach the return label to the item and drop it in the post or delivery shop where the officials will take the item.
Conclusion
The farmers group provides good service products and also provides the facility of returning the mattresses if they have any problems.
In the case of mattresses, the customers have to fulfill the conditions online or at the farmer’s store. The return policy for the farmers home furniture mattress is quick and assured. However, for the return policy of furniture, the process is quite complex and not fully assured.
However, some conditions are laid by the company under the return policy. The policies are made so that the company can verify the customer’s return product. They can verify that the product is of their store. The product is returned to the company and the gift card is earned after the return policy procedures are done.
To know about Purple Mattress’s return policy, click here.
