Ghostbed is the furniture and home furnishing manufacturing company that is headquartered at Plantation. This company specializes in mattresses like luxury mattresses, night mattresses, beds, bed frames, pillows, sheets, sleep technology, etc. Let’s learn about Ghostbed mattress return policy.
Return policy of ghostbed mattress:
- Time duration in which a customer can return the mattress:
Ghostbed gives a 101-night sleep trial and a chance to its customers to keep the mattress for 30 days and see if it is a right fit for them or not. Even after 30 days, if the customer is struggling and not able to sleep on the mattress then they can initiate the process of return.
In totality, the customer has 101 days from the shipping date to return the mattress to the company. If a person wants to return the mattress, then they have to do it within a stipulated period of 31 to 100 days from the day of shipment.
Process of returning ghostbed mattress:
Get in contact with the company’s designated person
Firstly, to start a return of the mattress, the customer needs to contact the ghostbed company after 30 days. But, the initiation of the return should be done before 101 days. The customer can contact ghostbed in either of the ways mentioned below:-
- By calling them at 1-855-855-4499
- Chatting live at ghostbed.com
- Sending them an email at sleep@ghostbed.com
Fill with the information:
After contacting them, they will ask you to complete the requested information by filling out the form and sending photos to the company. The form will help to initiate the process in an organized manner and the photos will show that the mattress and the photos will show that the mattress is in good condition.
The form generally contains the order information like: –
- Name of the order
- Order number
- Email on order
- Phone number
- Reason for return
Pick up of the mattress:
After you have contacted, filled out the form, and done all the formalities, the ghostbed company will contact you within three to four business days after reviewing your order. It will then work with you and a local charity to schedule a date and a specific time for the mattress pick up. This includes carrying the mattress in front of your door and being at your home till the person has picked up your mattress.
Refund of money:
After the person has taken your mattress then you just need to wait for the refund. The refund generally takes up to three business days from the date of mattress pickup Anne the refund is done to the original form of payment.
What should be the condition of the mattress for the return?
The mattress should be in a good shape and of good quality else the company will not approve your return and as a result, you will not be able to return and get the refund.
It is recommended to use a waterproof mattress cover from the first day so that your mattress is in a safe condition then returning it.
Limitations with the return of ghost bed mattresses:
- Only one mattress can be returned per household.
- The sleep trial scheme is only applicable to ghostbed matrices which remain within the contiguous United States.
- After a stipulated time of 101 nights from the day of shipment, the ghost bed mattress cannot be returned.
- Return is not processed if there is an error in order, changes in circumstances, size issues, and buyer’s remorse.
- The service charges like white glove delivery, extended warranties, recycling fees will not be refunded after the return of the mattress.
Conclusion:
Now we have learnt what is Ghostbed mattress return policy. Ghostbed is becoming famous because of its design and innovative technology. This article deals with how customers can return the mattress. The company gives a 101-sleep night trial to its customers to help them find the best fit and even if they do not like the mattress, they can return it between 30 to 101 days. This article also encapsulates how the customer can initiate the return and states different steps to be followed to return the item and get the refund. It also lays down the limitations of the criteria within which the mattress can be returned.
FAQ’s
- What are the items which Are non-returnable under the 101-night sleep trial?
Ghostbed items like foundation and box spring, adjustable power base, T-shirt and other accessories, adjustable base brackets, sheets are non-returnable under this guideline.
- Can the refund be done without the donation receipt?
No, the company does not give a return if the customer does not have a donation received which is a must for a refund to be issued.
- Can a person cancel an order after it has been placed?
No, the person cannot cancel an order after it has been placed. In addition to this, no address changes, product changes come ma and size changes are available or can be done after the order has been placed.
