Ensuring customers’ satisfaction with the product and services offered is at the core of every retail store that values their customers and would love for them to make a comeback purchase or refer their family and friends to the store. This is the main reason why many retail stores are now embracing and coming up with return policies that dictate the entire return and refund process and need to be adhered to by the customer and the store for its success. Let’s discuss Linenspa Mattress Return Policy.
Linenspa Mattress Return Policy
The Linenspa mattress return policy guarantees the customer a 30 day return period from the date of purchase of the mattress if they are not content with their purchase. The customer will be refunded their purchase price making sure they are satisfied with services offered by Linenspa as long as they follow the processes outlined in the policy governing the mattress return.
Overview of the Policy
Linenspa mattress return period
Linenspa mattress return policy allows the customer to return a mattress they bought from them if it does not meet their needs. A customer can return a mattress they have bought from Linenspa within 30 days from the date of purchase for a refund after which they will be ineligible for return or refund.
Linenspa mattress return process
For a customer to return in need of returning the mattress they purchased, they are first required to send a return request to Linen spa using online@linenspa.com. If their request is approved, the customer chooses one of the two return options provided by Linenspa
- The customer can ship the mattress to Linenspa. After approval of the return request, Linenspa will send the customer a return shipping label in their email address that the customer needs to print. The customer then uses the return shipping label to ship the package to Linenspa using UPS. The customer then prepares their mattress package for return by first ensuring the mattress is in a good state, packages the mattress, and then takes it to a UPS store location to deliver to Linenspa warehouse.
- The customer can also locate a charity organization in their area that accepts mattress donations and donate the mattress in the name of Linenspa. The organization then writes a charity receipt for the mattress donated. The customer then takes the picture of the mattress charity receipt and sends it to Linenspa for the refund process to commence.
Linenspa refund process
The refund process begins once Linenspa has received the return package in their warehouse or received the mattress charity receipt. Linenspa processes the refund and credits the customer’s original method of payment for the mattress within 3-5 business days from the date of return delivery or receipt of the mattress charity receipt.
Where to return a Linenspa mattress?
If a customer bought the mattress from www.linenspa.com, they will be required to return the said mattress to Linenspa warehouse address in the return shipping label sent to them by Linenspa after approval of their return request.
If the Linenspa mattress was bought from another store rather than www.linenspa.com, the customer needs to contact that store to request the return and exchange of the mattress.
Limitations to Linenspa mattress return policy
- Linenspa cannot grant a customer a return request or refund if the customer returns the mattress after 30 days from the date of purchase.
- Before any return of a mattress to Linenspa, a customer must request the return and wait for its approval from Linenspa to be eligible for a refund of the mattress purchase price.
- If a customer mattress to be returned has been donated to charity, the name of the donor on the charity receipt must be Linenspa and not the customer’s name for Linenspa to process the customer refund.
- A Linenspa mattress from another store rather than www.linenspa.com is not acceptable for return at Linenspa. Hence the customer must get in touch with that store to initiate any return and refund.
Benefits of Linenspa mattress return policy
The Linenspa mattress return policy ensures the customer gets the value for their money and ensures they do not compromise their comfort for whatever reason.
Linenspa catering for the return shipping enables the customer to be satisfied with Linenspa services and in the future can still make purchases of items at Linenspa with guaranteed satisfaction.
Linenspa guarantees the customer a full refund of their mattress purchase price if the mattress return falls within the set return period.
Conclusion
The Linenspa mattress return policy is a great tool used by Linenspa to market its mattress and brand to customers. The customer to benefit from the policy has to be made aware of its existence when they purchase the mattress and should aim to read and understand the terms and conditions that need to be followed. In case they will require a return and refund, it needs to be fruitful for both the store and the customer.
To know about the Nolah mattress return policy, click here.
