Did not like the fit of your shoes? Want to try a different colour? You can easily try a different pair or just return the ones you bought on the Shoes.com website. Let us know more detail about ‘Shoes.com Return Policy’.
Shoes.com Return Policy
You can return the merchandise purchased at shoes.com at the DSW store or their website within 90 days after the purchase date. Subsequently, there are a few terms and conditions you should keep in mind while returning.
Terms and Conditions for Returning Merchandise
Shoes.com takes care to mention all the pre-requisites for returning the purchased merchandise on its webpage to prevent the users from any problems. We are here to make it even easier for you to understand the process and return the purchased good.
The Return Policy for Shoes.com is:
- The company marks a few merchandises as “Final Sale”. When you purchased these items, they can not be returned.
- All merchandise that you wish to return should be unworn and undamaged.
- You will have to submit the shipping invoice or the original receipt in order to receive a complete refund.
- In case, you do not have the shipping invoice or the original receipt, the item can be returned using any valid ID. In such a situation, you will only receive a product credit according to the current selling price of the product you are returning.
- DSW also holds the right to limit the number of returns allowed without the original receipts.
- The company transfers the refund using the same medium that was used by you to make the payment.
- If the merchandise has to be returned through a gift receipt, the refund is made in the form of an exchange or merchandise credit.
- If the purchase has been made through DSW rewards or offers, the company refunds the final purchase price of the product. The company does not reissue or recredit the rewards or offers, except if the merchandise had been purchased on the same day.
Steps to Return the Merchandise at Shoes.com:
You can follow these simple steps to return the merchandise purchased at the store:
- First, visit the DSW website for returning.
- Now enter your order number and the registered E-mail ID.
- Select the product that you wish to return or get exchanged on the website and then select the reason for the return.
- Next, print the shipping label provided by the company and attach it to the products that you wish to return. Now you just have to drop them off at any FedEx location.
- If you are eligible for a free return, the same label will help you return the product at no additional cost.
- In case, you are not eligible for a free return, the company will deduct $8.50 from your refund to cover the shipping costs.
What happens after you drop the order at FedEx?
Once you have dropped off the products that you want to refund at the FedEx centre you will receive an e-mail with all the tracking information. You should then give the company a time of at least 7-10 business days since receiving the order to process your claim and refund the appropriate amount.
How long does it take for the exchange order to be delivered?
When you apply for the exchange of any merchandise, Shoes.com ships your exchanged product as soon as they receive a confirmation that you have dropped off the original item at FedEx. Subsequently, the company does not charge you the shipping cost.
Remember that if the items that you returned are not unworn and with the original receipt, you will be charged for the original purchase as well as the exchange.
What can I get in exchange for the merchandise that I had purchased?
You can exchange the products only for a different size or colour of the same product. In case you wish to purchase a different item, you will have to return the item and purchase it with the refund amount received.
What is the cost you will incur for returning the purchased merchandise?
Customers who are not a member of any DSW clubs or those who are members of the DSW VIP Club will incur about an $8.50 Shipping Fee. The shipping fee is borne by the company for the members of the DSW VIP Gold and DSW VIP Elite groups.
How can I contact the DSW customer service?
You can send a mail to the DSW Customer Service at customerservice@DSW.com.
The working hours for the company are 7 AM to 10 PM on weekdays, 10 AM to 10 PM on Saturdays and 12 PM to 9 PM on Sundays.
How long does it take for you to receive a refund?
You can usually get a refund for your purchase within 14-15 days and the exchanged items within 7-8 days for standard delivery.
Conclusion
You can return or exchange any product purchased at Shoes.com easily. You only need to follow the steps mentioned above and ensure that the returned item meets the company’s requirements.
